We want you to be completely satisfied with your IPTV subscription. However, if you are not satisfied for any reason, we offer a refund policy that allows you to request a refund for your subscription within a certain time period.
Our refund policy is as follows:
- Trial Period: We offer a 2 hours trial period for all new subscriptions. During this period, you can cancel your subscription for any reason and receive a full refund.
- Money-Back Guarantee: We offer a 7-day money-back guarantee for all new subscriptions. If you are not completely satisfied with our service within the first 7 days of your subscription, we will issue a full refund.
- Refund Requests: To request a refund, you must contact our customer support team within the applicable trial or money-back guarantee period. Refund requests outside of these periods will not be honored.
- Valid Reasons for Refunds: Refunds will only be granted for the following reasons:
- Technical issues that we are unable to resolve within a reasonable time frame
- Service interruptions that are not resolved within a reasonable time frame
- Subscriptions that were mistakenly purchased or renewed
- Duplicate subscriptions
- Refund Process: Refunds will be processed within 7 business days of the request being received. Refunds will be issued to the original payment method used to make the purchase.
- No Refunds for Violations: We reserve the right to refuse a refund for any subscriber who violates our terms of service or uses our service for illegal purposes.
- Subscription Cancellation: Cancelling your subscription does not guarantee a refund. Refunds will only be granted if they meet the criteria outlined in this refund policy.
By subscribing to our service, you agree to this refund policy. We reserve the right to modify this policy at any time without prior notice. If you have any questions about our refund policy, please contact our customer support team.